Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information

• Full Name
• Email address
• Information you include in enquiries, messages, or project requests

Technical Information

• IP address and network location data
• Browser type, configuration, and version
• Device, hardware, and operating system information
• Pages visited, time spent, and navigation paths on our website
• Website usage, diagnostic data, and crash reports

Business and Service Information

If you engage our services, we may collect relevant business contact details, project specifications, technical infrastructure information, and other documentation necessary to discuss, deliver, and support the agreed solutions.

We only collect information that is strictly relevant to the purposes described in this policy or otherwise permitted by applicable law.

2. How We Collect Your Information

We may collect information through:

• Contact and enquiry forms submitted through our website.
• Direct electronic communications, emails, and consultations.
• Our website’s technical systems, analytics tools, and essential cookies.
• Information provided during technical audits, network scoping sessions, project reviews, or ongoing service delivery.

When information is obtained from other legitimate sources, we will provide any required privacy notices in accordance with applicable data protection law.

3. How We Use Your Information

We may use your personal and technical information to:

• Respond promptly to enquiries, consultations, and requests for service information.
• Assess your business requirements and recommend suitable network and digital services.
• Prepare technical proposals, architectural diagrams, quotations, and project roadmaps.
• Deploy, configure, manage, and support contracted networking and digital solutions.
• Communicate regarding technical updates, scheduled maintenance, and support tickets.
• Ensure website security, maintain server stability, and prevent unauthorised access.
• Continuously optimise website performance, user experience, and technical offerings.
• Investigate system misuse, prevent cybersecurity threats, and safeguard enterprise infrastructure.
• Fulfill statutory, regulatory, accounting, and legal requirements.
• Send relevant technical or service communications where permitted by law or with your explicit consent.

We will not use your personal information for purposes that are incompatible with the original purposes explained to you, unless permitted or required by law.

4. Lawful Basis for Processing

Where UK data protection regulations (including the UK GDPR and Data Protection Act 2018) apply, we process personal information on the following lawful bases:

• Consent: Where you have provided clear permission for a specific processing activity, such as non-essential cookies or direct marketing.
• Contract: Where processing is necessary to enter into or execute a commercial agreement or service delivery contract with you.
• Legitimate Interests: Where processing is necessary for our legitimate commercial operations, network security, or client support, provided these do not override your fundamental rights.
• Legal Obligation: Where processing is required to comply with statutory laws, accounting standards, or regulatory bodies.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information with vetted and trusted third-party partners strictly when necessary to maintain our business operations and deliver technical services. These may include:

• Enterprise hosting, cloud infrastructure, and data centre providers.
• Business email, CRM, and technical ticketing platforms.
• Website performance and diagnostic monitoring services.
• Hardware vendors and distributors for direct equipment provisioning (where agreed).
• Professional advisers, auditors, insurers, and legal representatives.
• Statutory regulators, law enforcement agencies, or public authorities where required by mandatory legal obligations.

All third-party data processors acting on our behalf are bound by strict confidentiality and data protection agreements ensuring equivalent technical security standards.

6. Data Storage and Security

We implement comprehensive technical, organizational, and physical safeguards to protect your personal information against unauthorised access, alteration, loss, disclosure, or destruction.

These safeguards include encrypted transmission (SSL/TLS), access controls, firewall policies, multi-factor authentication for technical administrators, and scheduled backup protocols.

While we apply rigorous industry-standard cybersecurity measures, no data transmission over the internet or storage infrastructure can be certified as 100% impenetrable. We commit to taking all reasonable precautions to safeguard information in our custody.

7. Data Retention

We retain personal information only for the duration reasonably necessary to achieve the business purposes for which it was gathered, including fulfilling contractual deliverables, resolving technical disputes, and meeting regulatory audit standards.

Retention periods vary according to the nature of the information, statutory limitation periods, and operational necessity. Once data is no longer required, it is permanently deleted or irreversibly anonymized.

8. Cookies and Web Technologies

Our website utilizes essential cookies and technical headers to facilitate reliable navigation, preserve user preferences, maintain session security, and evaluate aggregate diagnostic metrics.

You can adjust or disable cookie permissions at any time via your browser settings. Please note that disabling essential cookies may impact specific website features or overall performance.

9. International Data Transfers

Certain infrastructure tools or service providers supporting our systems may maintain data facilities outside the United Kingdom.

Where personal data is transferred across international jurisdictions, we ensure appropriate safeguards—such as Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTAs)—are established in compliance with UK data protection legislation.

10. Your Data Protection Rights

Under applicable UK data protection legislation, you are entitled to exercise the following individual rights:

• Right to Access: Request a copy of the personal data held about you.
• Right to Rectification: Request correction of inaccurate, obsolete, or incomplete information.
• Right to Erasure: Request the deletion of your personal records where legal retention grounds no longer apply.
• Right to Restriction: Request the temporary restriction of data processing in specified situations.
• Right to Object: Object to processing based on legitimate interests or direct communications.
• Right to Data Portability: Request transmission of your personal information in a structured, machine-readable format.
• Right to Withdraw Consent: Revoke previously granted consent at any time without retroactive impact.

To submit a data rights request, please email our team using the contact details below. We may require proof of identity before processing sensitive requests.

11. Third-Party Websites

Our website may provide hyperlinks to third-party portals, vendor resources, or partner platforms. We do not oversee these third-party platforms and are not responsible for their independent privacy practices, terms, or operational content. We advise users to review the privacy notices of any external site visited.

12. Protection of Minors

Entech Systems provides business-to-business (B2B) network engineering and technological services. Our website is intended strictly for professional and commercial audiences. We do not knowingly collect or solicit personal information from individuals under the age of 18.

13. Policy Amendments

We may revise this Privacy Policy periodically to reflect technological changes, expanded service offerings, or statutory updates. All modifications will be posted directly to this page with a revised “Last Updated” timestamp. We recommend reviewing this page periodically.

14. Regulatory Authority & Complaints

If you have any concerns regarding how your personal information is handled, we encourage you to contact us directly so we can promptly address the matter.

You also maintain the legal right to submit a complaint to the UK supervisory body, the Information Commissioner’s Office (ICO):

ICO Website: https://ico.org.uk/