Top 8 Remote Support Tools for SMEs and IT Teams in 2025
Imagine this: Your biggest client’s system crashes at midnight. Panic sets in—until you fix it remotely in minutes, without leaving your couch. That’s the power of the right remote support tool.
In 2025, remote work isn’t just a trend—it’s the backbone of business. Whether you’re an IT team managing global systems or an SME helping clients across town, remote support tools are your lifeline. But with dozens of options, how do you pick the best?
We tried over 20 tools and found the 8 best remote support platforms that save you time and money while keeping your clients satisfied. No fluff, just the necessary details you need to make a decision.
1. TeamViewer: The All-in-One Behemoth
Best for: Companies that require rock-solid reliability
TeamViewer remains the de facto standard for remote access. It works on any device, offers military-grade encryption, and can facilitate the transfer of very large files.
What sets it apart in 2025:
- Instant remote control with near-zero lag
- Built-in IT ticketing system for support teams
- AI-powered session analytics to predict issues
Ideal for: IT teams managing multiple clients or internal systems.
2. AnyDesk: Speed Demon for Quick Fixes
Best for: SMEs that need fast, no-fuss connections
AnyDesk is like TeamViewer’s lightweight cousin—blazing fast and easy to use.
Key 2025 upgrades:
- 4K remote desktop support (crisp visuals for detailed work)
- Voice chat with noise cancellation
- Pay-as-you-go pricing (no long-term contracts)
Ideal for: Small businesses that need quick, occasional remote support.
3. Splashtop: Budget-Friendly Performer
Best for: Startups and growing organisations.
Splashtop offers premium features at half of what bigger names charge.
2025’s greatest features:
Remote printing and wake-on-LAN.
Seamless multi-monitor support with no delays.
HIPAA and GDPR compliance-ready.
Best for: Healthcare, finance, and law firms that require a more secure yet affordable option.
4. ConnectWise Control: IT Team’s best new friend.
Best for: MSPs and IT teams.
ConnectWise is not just remote access; it’s an entire IT management suite.
Why IT teams love it:
Unattended access (so you can fix problems before users even notice).
Customisable scripting for automating repetitive tasks.
Audit logs provide complete compliance.
Best for: MSPs with more than 50 endpoints.
5. Zoho Assist: Simple Yet Powerful
Ideal for: Customer support teams
Zoho Assist combines simple operation with enterprise features.
In 2025, the highlights are:
Session support with one click (with no installation for clients)
Record sessions for training and audits
Integrates with Zoho CRM for a seamless ticketing experience
Best suited for: Support teams who are in the sphere of Agora’s commercial offerings.
6. BeyondTrust: Security-First Remote Access
Best suited for: High-risk industries (banking, government)
BeyondTrust does not compromise on security, not even in 2025.
Other high-level protective features include:
Privileged session monitoring (to thwart insider threats)
Zero Trust architecture
Automated password rotation
Which is suitable for: Businesses where data breaches are not an option.
7. RemotePC: Set-and-Forget Reliability
Best for: remote workers and hybrid teams
RemotePC enables 24/7 access to computers without the hassle of a complex setup.
Standout features:
Remote sound and video access
Drag and Drop for file sharing
Flat rate pricing with no per-user fees
Ideal for: Teams with employees working from home permanently.
8. Chrome Remote Desktop – Free and Simple
Best for: Micro businesses and personal use
Google’s free tool is still surprisingly capable of performing basic tasks.
How is it relevant in the year 2025:
Free (no subscriptions)
Works inside Chrome (no downloads).
Cross-platform (Android, iOS, Mac, Windows)
Ideal for: Solo entrepreneurs or tiny teams that just need to access once in a while.
How to Choose the Right Remote Support Tool
Ask yourself:
- What’s my budget? (Free tools vs. enterprise solutions)
- How often will I use it? (Daily support vs. emergencies)
- What security level do I need? (Basic encryption vs. Zero Trust)
Pro Tip: Most tools offer free trials—test 2-3 before committing.
Conclusion
There are numerous great remote support tool options, all with different use cases and budgets. TeamViewer is the most feature-rich, accessible, and dependable option, catering to businesses of all sizes.
For those looking for budget-friendly options, Splashtop is the best option for price/performance, and Chrome Remote Desktop is a simple, free option for light users. Managers of Managed Service Providers (MSPs) will like ConnectWise Control as it has tools designed specifically for remote job tracking to efficiently support a customer and manage a client system. Those considering their information and data security should investigate BeyondTrust Supplement, as they have compliance and an advanced methodology to protect their sensitive remote connection.
There is no definitive recommendation, other than finding one that fits your needs and testing it. Whatever tool you choose, it will be worthwhile to quickly implement the right one, as soon as the right tool is utilized, productivity will typically increase, and customer satisfaction will improve.
